Services during Covid-19


In light of growing concerns around the Covid-19 pandemic, we will be using this page to update you on RESTART’s immediate plans and response.  

We cannot predict exactly how we will operate over the coming weeks but are working hard to put in place a range of plans that will allow us to continue to provide a really important service to our guests (those that are homeless, in temporary accommodation or permanently housed). 

The situation is being monitored daily; we are listening carefully to the advice and updates from Public Health England.



Summary of RESTART’s New Service:

RESTART has adapted its existing services to offer support differently during this period of increased risk from isolation and further disadvantage for people who are homeless during the Covid-19 lockdown:

  • Recharge with RESTART is plugging the power gap by providing London’s homeless with access to free portable phone chargers – which can be brought back to recharge at its Power-Up Library whenever they visit RESTART at St Cuthbert’s Centre, Earl’s Court. 
  • RESTART is offering a lifeline to people experiencing homelessness in London by providing free mobile data packs to get online plus unlimited texts and calls. Reconnect with RESTART will cover costs of staying connected that would otherwise be beyond the reach of most, thanks to goodie bag bundles of data, texts and calls donated to the charity by mobile network GiffGaff.



  • RESTART is maintaining regular contact with guests via its new Befriending Network of volunteers. The focus is on active listening, checking in and offering emotional companionship and support during this challenging period for mental health amongst London’s homeless community.
  • As a direct response to the closure of most similar services in London, RESTART has added a takeaway hot food service on Saturdays and Sundays to the existing weekday one being provided by Refettorio Felix, in collaboration at St Cuthbert’s Centre, Earl’s Court. 
  • RESTART is supporting the rough sleepers amongst its guests with their referrals into the Royal Borough of Kensington & Chelsea hotel accommodation scheme for the duration of the lockdown in London.


Friday 17th April Update:

In order to enforce social distancing or do as much possible to protect the health and safety of our guests, volunteers and staff, we are making some changes in the way we deliver the takeaway service at St Cuthbert’s in collaboration with the team at Refettorio Felix: 

 – we will have no more than 4 volunteers on any shift

– we will strictly be adhering to the 2m social distancing guidelines when carrying out tasks and moving around the church hall

– we have face masks for anyone who feels they would benefit from wearing them

– hand sanitiser is readily available and staff and volunteers are encouraged to wash hands regularly

These safety measures have been put in place to help minimise contact with each other and with guests, protecting you all and managing risks as best we can.


Thursday 26th March Update:

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